Understanding the Job: Categorizing Clients

BEING ABLE TO SET PRIORITIES IN CLIENT SERVICE

Every job has clients.  They may be internal to the organization or external.  You may have one or a thousand.  But, your work is useful and important to someone, or you wouldn’t have a job.  Further, as companies become leaner and more productive, you will find yourself with more clients — or at least more demands from the clients you have.  It is, therefore, important to be able to categorize clients according to importance and servicing them accordingly.  This enables you to set priorities, but also forces you to evaluate the strategic importance of each client to the company’s (and your!) success.

  • Categorize clients according to importance (e.g. platinum, gold, silver)
  • Set service parameters by group and client
  • Track client usage to test the system
  • Determine and implement changes that will improve service and efficiency

 

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